FAQ
Questions, answered clearly.
How access works, what a plan includes, and what Ask FINO can do — before you register.
How do I start using FINO?
Choose a plan, register with that plan, and wait for our team to approve the request. After approval you can sign in and start working.
Can I sign in right after I register?
Not yet. Your account stays pending until an administrator approves the plan request. We will activate the workspace after review.
Do I pay on the website?
No. Registration sends a plan request. Payment is not taken on the site yet — our team reviews the request first.
What languages does FINO support?
The product and this website work in Arabic and English. You can switch language from the header at any time.
Who is FINO for?
Accounting firms, growing companies, and operators who have outgrown spreadsheets and chat, but are not ready for a year-long ERP project.
What is included in a plan?
Each plan sets the modules you can run (accounting, HR, CRM, projects, POS), optional add-ons, user and document limits, and the Ask FINO AI level.
Can I add modules later?
Yes. Start with accounting, then request a plan that adds HR, CRM, POS, projects, or add-ons such as leasing, manufacturing, and budget forecasting.
Which billing periods can I choose?
Monthly, quarterly, semi-annual, and annual. Pick the period on the plans page before you register.
Can I change my plan after I start?
Yes. Signed-in companies can send a new plan request. You keep using the current plan until the new request is approved.
What if my plan request is not approved?
You will not be able to sign in until a plan is approved. Contact us if you need to change the request or ask about a different plan.
What is Ask FINO?
Ask FINO is the assistant inside the product. It works on your own data: it answers questions, prepares entries, and flags issues. You approve before anything is posted.
What AI levels are there?
Plans can include no AI, help chat, data processing (draft invoices, bills, and journals), or a smart financial manager with live analysis and alerts.
Does the assistant post invoices on its own?
No. It can prepare invoices, bills, and journals from chat or a scanned receipt. Nothing is posted until you approve it.
Does Ask FINO use my company data?
Yes — that is the point. It answers from your books, invoices, and reports, at the AI level included in your plan.
What if my plan has no AI?
You can still use FINO without the assistant. Request a plan that includes help chat or a higher AI level when you need it.
How do I reach support?
Use the contact page for a plan, a demo, or a question. We reply to every message. After you have access, you can also sign in and work with the team that runs FINO.
Is my data encrypted?
The public site and the product use 256-bit SSL. Access is limited to the company workspace after your plan is approved.
Can more than one person use the same company?
Yes. Plans include a user limit. After approval, the company owner can add team members up to that limit.
I already sent a plan request. What now?
Wait for review. If you registered, you can sign in only after approval. If you already have an account, you keep your current plan until the new request is approved.
Still have a question?
Ask about a plan, a demo, or how FINO can fit your company. We reply to every message.
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